Refund Policy
A legal disclaimer
Each Traveling Seas Co. item is made specifically for you once an order is placed. Because of this personalized production process, we are unable to accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference changes.
Please review the information below before placing your order.
Refund Policy - the basics
All Traveling Seas Co. products are crafted individually for each order.
We do not accept returns or exchanges for:
• Incorrect size selected
• Incorrect color selected
• Change of mind
Please refer to the size charts available on each product page before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will gladly offer a free replacement or store credit.
To be eligible:
• You must contact us within 30 days of delivery
• Photo proof of the issue is required
What to include in the Refund Policy
How to Report an Issue
Please email us at: info@travelingseas.co
Subject line: Order Issue – [Order Number]
Include:
• Your order number
• A brief description of the issue
• Clear photos showing the issue
In most cases, you will not be required to return the item.
Shipping Issues & Undelivered Packages
• Orders returned due to an incorrect or incomplete shipping address provided by the customer are not eligible for a free replacement or refund.
• If a package is confirmed lost in transit by the carrier, a replacement or store credit may be offered depending on the situation.
Product Variations
Because items are individually produced, slight variations in print placement or color tone may occur. These variations are natural and not considered defects.
Refunds & Store Credit
Approved refunds are issued as store credit only, redeemable on a future purchase at Traveling Seas Co.
Store credit expires after 12 months.
Order Changes & Cancellations
If you notice an error, please contact us immediately and we will do our best to assist.
Contact Us
Email: info@travelingseas.co
Thank you for supporting a family-built brand inspired by ocean life and island living.
— Traveling Seas Co.